I will never stay here again I should’ve stayed on the strip like I usually do. I guess this is why the hotel is run extremely poorly. And if it’s not a lie it’s completely idiotic for not to have an MOD on property with all these guests in house.
She refused to let me talk to a manager on duty informed me there was no managers on the entire property in her department! This is a lie. When we first checked in we ordered two wine glasses they informed me this would be a dollar per glass, once we receive the check it ended up being $4.50 for service charges and gratuity for two wine glasses!! When I called the front desk to dispute it and only pay the two dollars like I was informed on the phone Desirae was extremely rude and could care less about the satisfaction of the guest. Although the waiter was very nice and apologized it just ruined the overall experience. A party of eight people were dining at their steakhouse where the waiter forgot to give us our salads prior to our meal which we paid for. This place is not worth the money, they’re obviously on a huge budget because the customer is definitely not taken care of.
